Customer Service

Customer Service

Shipping and ReturnsSigned BooksEvent Tickets


We offer free shipping for orders over £60! Free shipping is 2nd class post, and excludes discounted bundles (eg. prize shortlists), book-group discounts and sale items.

Shipping within the UK is £4.75 for Royal Mail 2nd Class, and £5.75 for 1st class.

Standard shipping times are 3-5 days (in addition to 1-3 days processing time for online orders) for addresses within the UK, but this can vary. We will contact customers via email if any books ordered are subject to further delays.

For posting books outside the UK we use Royal Mail’s International Tracked service. For international delivery prices please contact us for a quote before buying.

Returns Policy

We are happy to refund unwanted items ordered from our online shop on presentation of a valid receipt or dispatch note, provided they are returned within 28 days of purchase and in pristine condition.

For books bought in person from our high street shop, we are happy to offer a credit note if the book is returned in pristine condition within 28 days of purchase.

Signed Books

When we get books signed by authors we will categorise them on the online shop as “Signed”. We may also have unsigned copies of the same book. If you particularly want a signed copy please mention that in Order Notes so we can ensure we pick the correct version.

Event Tickets

We sometimes offer a limited number of tickets at the most economical prices so its best to book early to secure these. We are always trying to balance accessibility and affordability for our audiences alongside requirements from publishers for events they allow us to host to sell enough books for them to be worthwhile enterprises for their authors.

Event tickets are non-refundable unless an event is sold out and we are able to re-sell the tickets to people on a waiting list.

Unless specified, we cannot always guarantee that authors will be doing dedications, if you would like to know about a specific event please contact us.